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Global Lead of Sales Operations
Business Strategy Ops Team | San Francisco, CA
Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world.
Our sales team shares Dropbox with businesses of all sizes around the world and helps them understand the power Dropbox offers to teams at scale. We're a collaborative and empathetic sales team, focused on understanding what businesses need to work better together.
The Global Lead of Sales Operations (GLSO) manages support functions essential to sales force productivity. These include planning, reporting, quota setting and management, and sales process optimization. Reporting to the Head of Business Strategy & Operations, the GLSO also works closely with the regional sales leaders to ensure the appropriate objectives and priorities are enabled and supported within the sales organization.
Responsibilities
- Coordinate sales forecasting, planning, and budgeting processes for the sales team. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinate planning activities with other functions and stakeholders within Dropbox.
- Support the equitable assignment of sales force quotas and ensure quotas are optimally allocated to all sales channels and resources.
- Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in understanding process bottlenecks and inconsistencies. Facilitate an organization of continuous process improvement.
- Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revisions to existing reports or assist in the development of new reporting tools as needed.
- Monitor the assigned sales organization’s compliance with required standards for maintaining CRM data. Work closely with sales management to optimize the effectiveness of the firm’s technology investments.
- Provide input to senior leadership in the development and administration of sales incentive compensation programs. Work with Accounting, Finance, and Human Resources, provide assistance with sales incentive compensation administration on an as-needed basis or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
- Build peer support and strong internal-company relationships with other key personnel.
Requirements
- Five years sales / sales ops / sales management experience in a B2B or SaaS sales environment