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- Head of Analytics, Online Revenue Ops
Head of Analytics, Online Revenue Ops
Online Revenue Ops Team | San Francisco, CA
Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world.
Our online revenue operations (OReO) team makes sure our users get the most value out of Dropbox. We're responsible for onboarding, educating, serving, and renewing our customers.
The Analytics team is the brain of Online Revenue Operations. It’s responsible for deeply understanding our customers’ behavior, guiding our efforts to engage and serve our customers, and ultimately driving our revenue and service quality goals. As the Head of OReO Analytics, you’ll have the privilege of leading a team that helps to drive a large portion of OReO’s overall agenda.
Responsibilities
- Help guide and prioritize the efforts of OReO teams by identifying areas of focus for revenue growth and service quality
- Own weekly deep-dives into trial conversion, upsell, refunds and renewal numbers with the goal of providing relevant and timely insights into our business
- Improve approaches to customer targeting, messaging and outreach
- Help individual members of the team grow in their careers
- As part of the OReO leadership team, help determine OReO’s future direction
Requirements
- You’ve solved complex analytical problems using quantitative approaches, ideally at a consulting firm
- You translate analysis into practical implications and business results
- Your exceptional communication skills allow you to interact effectively with cross-functional partners
- You’ve managed people for at least 3 years and have built high-performing and cohesive teams
- You have a bachelor’s degree, ideally in a technical field. An MBA or a similar advanced degree is preferred as well
- You have US work authorization