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Online Revenue Operations - German (Contract)
Online Revenue Ops Team | Dublin, Ireland
Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world.
Our online revenue operations team makes sure our users get the most value out of Dropbox. We're responsible for onboarding, educating, serving, and renewing our customers.
We're building the next great technology company and are looking for talented individuals to help support our operations internationally. At Dropbox in Dublin, you’ll have the opportunity to work with a talented team of Dropboxers and use technology to simplify the lives of people everywhere! We’re looking for dedicated and enthusiastic people to join us. We hope that’s you.
Responsibilities
- Gain a solid knowledge of the Dropbox product offerings
- Communicate complex technical information to technical and non-technical users
- Effectively solve a set number of issues in a given timeframe
- Communicate user reported issues internally and triage to the correct team
- Provide a quality and friendly user experience, reflective of the Dropbox brand
Requirements
- Native in German
- Fluency in English is required
- You have existing knowledge of Dropbox products
- You can communicate complex technical information in user-friendly ways
- You can complete set tasks in a timely and effective manner
- Ideally, you have a BA or BS degree
- You have 0–2 years of work experience, ideally in a customer service related role