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Implementation Specialist
Online Revenue Ops Team | Austin, TX
Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world.
Our online revenue operations team makes sure our users get the most value out of Dropbox. We're responsible for onboarding, educating, serving, and renewing our customers.
As a founding member of our Professional Services team, you’ll help companies deploy Dropbox for Business in complex IT environments with multiple file management solutions. You’ll help onboard team members, migrate data, and provide tailored trainings to both IT administrators and end-users to ensure that they quickly become and remain successful long-term Dropbox users. If you’re a seasoned IT professional with a love of problem solving and delighting clients, we’d love to hear from you!
Responsibilities
- Know every detail of Dropbox for Business (including our third-party integrations), and understand how enterprise solutions are deployed, managed, and secured
- Deploy Dropbox for Business at mid-market and enterprise clients in complex IT environments, with up to 80% travel required
- Work closely with Engineering, Product, and Account Management teams to ensure smooth software deployment, training, and long-term customer success
- Provide consultation to clients on the effective deployment, organization, and management of Dropbox for Business
- Run training sessions for both IT admins and end users of Dropbox for Business
Requirements
- You have a bachelor’s degree or higher
- You have outstanding communication skills with everyone from end users to C-level executives
- You are comfortable with ambiguity and are able to bring structure and clarity where none exists
- You have a deep understanding of computing systems and principles, particularly around the deployment of hosted services in hybrid IT environments
- You have at least 2 years of enterprise IT or SaaS experience with a demonstrated track record of success
- You have experience with API integrations and cloud implementation
- You have a strong desire to learn in a rapidly growing and dynamic startup environment
- You have US work authorization