Social Media Community Manager
Marketing Team | San Francisco, CA
Marketing partners with teams across the company to set positioning and strategy, manage product launches, gather customer insights, and maximize our products' potential.
We’re looking for an experienced community manager who wants to be the voice of Dropbox’s consumer and prosumer brands. We have over 5MM fans and followers across social networks who are eager to hear from and engage with us every day. You’ll be helping represent and promote Dropbox Basic and Dropbox Pro to those users.
The Dropbox community manager is responsible for all the day-to-day management of the Dropbox branded social media profiles across Facebook, Twitter, LinkedIn, Google+, and Instagram. This includes creating content, managing content calendars, publishing content, responding to users, measuring the impact of activities, and monitoring conversations for trends and hot issues.
He or she will report to the Social Media team lead in the Marketing Department. They’ll also work side by side with the Dropbox for Business community manager, blog manager, public relations teams, campaigns team, and product marketing teams. They’ll collaborate with our customer support team on fielding support inquiries that come in through social media.
Responsibilities
- Own publishing and community management across Twitter, Facebook, G+, LinkedIn, Instagram
- Create content that will help engage, grow and educate our followers on Dropbox Basic and Dropbox Pro
- Handle all content promotion and monitoring for all product updates, blog posts, and launches when they happen -- this is not a typical 9-5
- Manage an editorial calendar for day-to-day publishing on all social profiles; this will require close coordination with teams including product marketing, PR, campaigns, regional teams
- Monitoring all conversations that mention Dropbox daily and triaging - responding, sending to internal teams, or tagging for future follow-up.
- Reporting on all social media activities, including campaign reports, monthly reports, and user feedback reports
- Grow Dropbox’s social footprint across Twitter, Facebook, LinkedIn, G+, Instagram
Requirements
- 2-5 years community management experience
- Experience using SMMS tools SparkCentral and Sprout (or similar tools like Hootsuite, Spredfast, or Sprinklr)
- Some experience with photo, video, and image editing software (like Adobe Illustrator, Final Cut Pro)
- Experience using social media monitoring tools like Radian6 or Sysomos
- Excellent analytical skills; specifically the ability to track and measure impact of activities through analytics software, data manipulation in Excel, and report creation
- Experience using social media analytics including Facebook analytics, Twitter analytics, Google analytics, LinkedIn analytics
- Nice to have: mysql database experience