Help Center
  • Sign in
  1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox for Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop client and web app
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile

I'm a Dropbox for Business user. Why can't I sign in?

If you're a member of a Dropbox for Business account and you're having trouble signing in, here are some things to check:

  • Has your administrator turned on single sign-on (SSO)? This feature lets you access Dropbox in the same way you access other applications at work—by using your company's sign-in page. Contact your admin to find out whether this feature has been turned on. If so, enter your email address and leave the password field blank on Dropbox's sign-in pages, and learn more about what you need to do to access Dropbox on the web, computers, and mobile devices. Also make sure that the email address for your Dropbox account matches the one you use for your company's sign-in page.
  • Have you forgotten your password? If so, you can reset it yourself or ask your admin to reset it for you. If your admin has turned on single sign-on (SSO) and you've forgotten your work password, use the "forgot password" link on your company's sign-in page or contact your admin.
  • Have you been removed from the Business account? If you've left the company or organization, your admin may have disabled access to your account. Reach out to your admin about the status of your account and what the policies and procedures are for your team.